Fair and transparent refund handling

Effective date: 28 July 2026

ShortlistLens is operated by Muhammad Waqas as a sole trader in Pakistan under the CodelyHub AI brand. This policy applies to one-time ShortlistLens credit packages purchased through an approved payment method shown on the website.

1. General policy

ShortlistLens sells digital usage credits that are added to a customer account after a successful and verified payment. Refund requests are reviewed fairly under this policy and any mandatory consumer rights that apply.

2. Current payment method

ShortlistLens credit packages are purchased in USD through the approved Lemon Squeezy checkout linked from the authenticated customer dashboard. Credits are added only after a valid signed payment event is matched to the customer account.

Do not pay through an old, copied or unofficial checkout link. Use only the package buttons shown inside ShortlistLens.

3. Requesting help with a payment

Contact support@shortlistlens.com and include the account email, payment date, payment method, transaction reference and reason for the request.

If a checkout is not completed, no credits are delivered. Once a payment has been confirmed and credits have been added, the rules below apply.

4. Unused credits

A credit package that has not been used may be considered for a full refund when the request is submitted promptly after purchase. Approval is not automatic and may depend on the transaction status, fraud checks, applicable law and whether all purchased credits remain unused.

If only part of the package remains unused, ShortlistLens may consider a partial refund or account credit where reasonable and technically possible. Credits covered by an approved refund will be removed from the account.

5. Used credits and completed analyses

Credits already used for successfully completed and saved CV analyses are generally not refundable because the digital service has already been delivered. This does not limit any mandatory right concerning a material defect, misdescription or other legal entitlement.

6. Duplicate or incorrect payments

If the same purchase is paid more than once, or the amount differs from the confirmed payment request, contact us immediately. After verification, a confirmed duplicate or incorrect payment will be corrected through a verified method agreed with the customer.

7. Technical failures

If a persistent technical problem prevents access to purchased credits or stops ShortlistLens from delivering the service as described, contact support with screenshots, error details and the affected transaction reference.

We will first attempt to restore access, return incorrectly consumed credits or resolve the problem. When a material issue cannot be resolved within a reasonable time, a full or partial refund may be approved depending on the affected purchase and the amount of service already used.

8. Situations normally not eligible for a refund

Unless required by law, refunds are normally not provided for:

• credits already used for completed analyses;
• a change of mind after substantial use of the service;
• results the customer disagrees with when the service operated as described and the output remains subject to human review;
• account suspension caused by fraud, abuse, unlawful use or a material breach of the Terms of Use;
• bank charges, currency-conversion differences or fees charged by the customer's payment provider; or
• false, incomplete or unverifiable payment information.

9. Refund method and timing

Approved refunds will normally be returned through Lemon Squeezy to the original payment method where possible. Processing and posting times depend on the payment method and financial institution.

10. Effect of a refund

When a refund is approved, the related credits may be removed from the account and access to the refunded digital purchase may end. If refunded credits have already been used, ShortlistLens may pause account activity while the balance and transaction are reviewed.

11. Payment disputes

Please contact ShortlistLens before starting a bank dispute so the issue can be reviewed quickly. A payment reversal may result in temporary account restrictions while the transaction is investigated.

12. How to request a refund

Email support@shortlistlens.com with:

• your ShortlistLens account email;
• the package and amount purchased;
• the transaction or payment reference;
• the purchase date and payment method; and
• a clear explanation of the issue and any supporting screenshots.

13. Policy changes

We may update this policy when the service, payment providers or legal requirements change. The version in effect at the time of a transaction will be considered together with any mandatory rights and applicable payment-method terms.

14. Contact

Questions or refund requests can be sent to support@shortlistlens.com.